Comments for Agile Teams http://www.agileteams.com/blog For development teams and researchers who combine agility and discipline in developing software systems Fri, 18 May 2012 21:02:31 +0000 http://wordpress.org/?v=2.2 Comment on upcoming events in Requirements by Karen Smiley http://www.agileteams.com/blog/2010/10/30/upcoming-events-in-requirements/#comment-1257 Karen Smiley Sun, 27 Feb 2011 04:55:04 +0000 http://www.agileteams.com/blog/2010/10/30/upcoming-events-in-requirements/#comment-1257 Our RE panel proposal has been accepted! I'm looking forward to some great conversations on systems engineering with interesting people. Our RE panel proposal has been accepted! I'm looking forward to some great conversations on systems engineering with interesting people.

]]> Comment on 5 steps to customer dis-service by Karen http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1245 Karen Fri, 17 Sep 2010 03:04:48 +0000 http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1245 Just to complete the anecdote: today (on the 4th business day after I wrote, not by the 2nd business day as promised) I got the following email reply:<br><br>"Thank you for your recent email. I do apologize that you are having an issue getting in contact with us by phone or chat however at this time you must connect with a live agent to upgrade your service. You can get a list of different ways to contact us at: <url>"<br><br>And neither the email nor the provided URL says what the actual customer service hours for reaching a 'live agent' are.<br><br>I'm building a list of alternate providers ...</url> Just to complete the anecdote: today (on the 4th business day after I wrote, not by the 2nd business day as promised) I got the following email reply:

“Thank you for your recent email. I do apologize that you are having an issue getting in contact with us by phone or chat however at this time you must connect with a live agent to upgrade your service. You can get a list of different ways to contact us at: <url>”

And neither the email nor the provided URL says what the actual customer service hours for reaching a 'live agent' are.

I'm building a list of alternate providers …</url>

]]> Comment on 5 steps to customer dis-service by Karen http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1244 Karen Tue, 14 Sep 2010 00:53:42 +0000 http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1244 John, it *could* have been ;) but I haven't had to call them *lately*. This incident was with another firm. I did finally reach live humans tonight - and the service upgrade they offer where I live is, vs what their website indicates, (a) more expensive, and (b) not as performant. I have decided not to give them any more money each month, and will definitely be looking around. John, it *could* have been ;) but I haven't had to call them *lately*. This incident was with another firm. I did finally reach live humans tonight - and the service upgrade they offer where I live is, vs what their website indicates, (a) more expensive, and (b) not as performant. I have decided not to give them any more money each month, and will definitely be looking around.

]]> Comment on 5 steps to customer dis-service by John Baker http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1243 John Baker Mon, 13 Sep 2010 15:05:59 +0000 http://www.agileteams.com/blog/2010/09/11/5-steps-to-customer-dis-service/#comment-1243 Hmmm. Could it be AT&T Wireless? They seem to be catching a lot of dissatisfaction recently... <a href="http://www.phonedog.com/2010/09/12/atts-facebook-page-overwhelmed-by-angry-subscribers" rel="nofollow">http://www.phonedog.com/2010/09/12/atts-facebook-page-overwhelmed-by-angry-subscribers</a>/ Hmmm. Could it be AT&T Wireless? They seem to be catching a lot of dissatisfaction recently… http://www.phonedog.com/2010/09/12/atts-facebook-page-overwhelmed-by-angry-subscribers/

]]> Comment on on coaching agile teams by Karen http://www.agileteams.com/blog/2010/08/18/on-coaching-agile-teams/#comment-1241 Karen Fri, 20 Aug 2010 20:47:15 +0000 http://www.agileteams.com/blog/2010/08/18/on-coaching-agile-teams/#comment-1241 My pleasure, Lyssa! I really enjoyed your talk, and I'm happy if my writeup provided you with a small, but useful, reflective surface ;) My pleasure, Lyssa! I really enjoyed your talk, and I'm happy if my writeup provided you with a small, but useful, reflective surface ;)

]]> Comment on on coaching agile teams by Lyssa Adkins http://www.agileteams.com/blog/2010/08/18/on-coaching-agile-teams/#comment-1240 Lyssa Adkins Fri, 20 Aug 2010 15:59:39 +0000 http://www.agileteams.com/blog/2010/08/18/on-coaching-agile-teams/#comment-1240 Thanks for the round-up on the talk. It is always hard to know if I'm "coming through" in a webinar setting - especially with that many people in attendance. Your points show that I was coming through, so thanks for that - and thanks for sharing your wisdom. Thanks for the round-up on the talk. It is always hard to know if I'm “coming through” in a webinar setting - especially with that many people in attendance. Your points show that I was coming through, so thanks for that - and thanks for sharing your wisdom.

]]> Comment on SEMAT and diversity by Karen http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1231 Karen Sat, 24 Apr 2010 01:17:19 +0000 http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1231 Paul, thank you for your thoughtful comments, and for sharing your valuable insights on SEMAT from the perspective of a working group co-leader. As you correctly note, SEMAT has attracted a list of supporters which is much larger and appears far more diverse than the Zurich workshop participant group which was the focus of my post. That is certainly a very positive sign, and in hindsight I realize my post did not clearly convey my awareness of it. It's also great that the workshop proceedings conveyed the working groups' openness to participation by volunteers from the worldwide community of practitioners, which I was also aware of. I agree with you that these circumstances are both commendable and necessary. I'm still concerned that this is not sufficient, though. <br><br>Signing a web page is easy and takes just a few minutes, one time. Making time to do the 'heavy lifting' (as you, Watts, and the other working group leaders and members are doing), or to evangelize those contributions in the world community, is hard and takes much more time and commitment. <br><br>An open but passive, self-selecting approach may not be sufficient to actually achieve diverse involvement at the level needed to help SEMAT succeed. A more proactive approach to community engagement may be needed for two reasons: not just to get broad input during 'requirements elicitation', but also to start building broad buy-in for the eventual roll-out and adoption of what SEMAT will deliver. That is really the key point I wanted to make. It sounds like you, and the troika, are already on the page of believing that this broad involvement is essential, and that is good to know! Thanks again for taking the time to respond to my note and share your views. Paul, thank you for your thoughtful comments, and for sharing your valuable insights on SEMAT from the perspective of a working group co-leader. As you correctly note, SEMAT has attracted a list of supporters which is much larger and appears far more diverse than the Zurich workshop participant group which was the focus of my post. That is certainly a very positive sign, and in hindsight I realize my post did not clearly convey my awareness of it. It's also great that the workshop proceedings conveyed the working groups' openness to participation by volunteers from the worldwide community of practitioners, which I was also aware of. I agree with you that these circumstances are both commendable and necessary. I'm still concerned that this is not sufficient, though.

Signing a web page is easy and takes just a few minutes, one time. Making time to do the 'heavy lifting' (as you, Watts, and the other working group leaders and members are doing), or to evangelize those contributions in the world community, is hard and takes much more time and commitment.

An open but passive, self-selecting approach may not be sufficient to actually achieve diverse involvement at the level needed to help SEMAT succeed. A more proactive approach to community engagement may be needed for two reasons: not just to get broad input during 'requirements elicitation', but also to start building broad buy-in for the eventual roll-out and adoption of what SEMAT will deliver. That is really the key point I wanted to make. It sounds like you, and the troika, are already on the page of believing that this broad involvement is essential, and that is good to know! Thanks again for taking the time to respond to my note and share your views.

]]> Comment on SEMAT and diversity by Paul http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1230 Paul Fri, 23 Apr 2010 20:27:24 +0000 http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1230 Please see my response to your "SEMAT and diversity" post at <a href="http://www.paulemcmahon.wordpress.com" rel="nofollow">www.paulemcmahon.wordpress.com</a>, post dated April 23, 2010. Please see my response to your “SEMAT and diversity” post at www.paulemcmahon.wordpress.com, post dated April 23, 2010.

]]> Comment on SEMAT and diversity by SEMAT and diversity « CMMI and Agile Blog http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1229 SEMAT and diversity « CMMI and Agile Blog Fri, 23 Apr 2010 18:04:38 +0000 http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/#comment-1229 [...] Filed under: 1 — pemcmahon @ 6:04 pm  A recent article on “SEMAT and diversity” (http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/) seems to indicate a belief that the SEMAT effort is limited to the signatories and the small group [...] […] Filed under: 1 — pemcmahon @ 6:04 pm  A recent article on “SEMAT and diversity” (http://www.agileteams.com/blog/2010/04/22/semat-and-diversity/) seems to indicate a belief that the SEMAT effort is limited to the signatories and the small group […]

]]> Comment on Practical Software Development by GSD everywhere « GSD Collaboration http://www.agileteams.com/blog/2010/02/28/practical-software-development/#comment-1218 GSD everywhere « GSD Collaboration Thu, 04 Mar 2010 05:05:04 +0000 http://www.agileteams.com/blog/2010/02/28/practical-software-development/#comment-1218 <p>[...] points of view and the Q&A session is available in Agile Teams blog post “Practical Software Development” (now with photos). Comments welcome! [...]</p> […] points of view and the Q&A session is available in Agile Teams blog post “Practical Software Development” (now with photos). Comments welcome! […]

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